What do I do if my computer crashes or I lose connection while taking an exam?

Technical problems can occur.  We will do our best to resolve them in a timely fashion and to reduce the impact on your ability to perform on the exam.  If during the exam you encounter a computer malfunction or lose your internet connection, please follow these guidelines:

  1. Don't panic. Leave your computer as is and check your power supplies, network cables, and any other physical resources that may have cause the loss of connection.
  2. When the proctor detects that you have lost your connection, the proctor will automatically pause the exam to preserve its integrity.
  3. If you are able to re-establish the connection without shutting down your computer, then it should be possible to communicate with the proctor again and for the proctor to unlock your exam so you may resume.
  4. If you are unable to re-establish connection after 5 minutes, the proctor is required to terminate the exam.  In this case, an attempt will not be deducted from your subscription.  You will need to schedule a new appointment for the exam. Do not try to reschedule the appointment that is associated with the terminated result.

If you need additional assistance you can email sapcertification@questionmark.com at any time from the Certification Hub.