- How does the proctor know that it's me taking the exam, and not someone else?
- What else will the remote proctor check before I am allowed to start my exam?
- How will I find out my exam score?
- If I have a complaint about the proctor, about exam questions, or any other related topic, what can I do?
- What language does the exam proctor speak?
- Is it possible to chat with the proctor via text chat, as my spoken English is not that good?
- Is it possible to take a break during the exam without losing time?
- If I have a health or other serious personal issue, is it possible to extend the time by which I must take an exam?
- What happens if there is a fire alarm or similar incident whilst I am taking my exam?
- When may I start my exam?
You need to use your SAP credentials (Username and Password) to log onto the system. Your photo ID (e.g. Passport, Driving License, etc.) will then be checked by the remote proctor prior to taking your exam. You will be required to present two forms of valid (i.e. not expired) identification. Both IDs must have your name and signature and one must be a valid, government-issued photo ID. The name on your IDs must match the name in your personal profile at the SAP Identity service and under which your appointment will be recorded.
Valid means of identification can be:
- signed government-issued passport *
- signed photo card driving license
- signed Military
- Bank/ Credit Card
* A passport can be accepted as a primary form of ID for a candidate even if it does not have a signature, as long as it is determined to be valid and there is no designated place for a signature (e.g. biometric passport). When presenting a biometric passport with no signature, candidates are required to present a secondary form of identification with full name and signature, e.g. a debit or credit card.
Before the proctor comes online it is essential to ensure that you are located in a room which adheres to the testing environment requirements as your proctor will check this prior to allowing you to start your exam. An appropriate testing environment means:
- You are alone in the room and will not be disturbed during your exam experience
- The table or desk is clear of any materials
- The room is quiet
- Your cellphone is switched off and stowed away out of sight
- Any desk phones are disconnected or blocked for incoming calls
You will be notified of your score on-line immediately after finishing your exam.
If I have a complaint about the proctor, about exam questions, or any other related topic, what can I do?
There will be a short optional survey at the end of your exam which you can use to provide feedback to SAP on your exam experience. Otherwise if you have a complaint please contact your local SAP Education office for assistance.
Exam proctors only speak English.
Yes. There will be a “chat” window available.
No. It is not possible to take a break during the exam.
If I have a health or other serious personal issue, is it possible to extend the time by which I must take an exam?
Please contact your local SAP Education office at least two weeks before the exam to discuss the situation.
First and foremost you should take all necessary measures to protect your own safety and the safety of others. If this is ensured you should then use email or chat and get advice on possible next steps.
You should plan to start your exam at the time of your scheduled appointment. The "start exam" link will be displayed to you as early as 15 minutes prior to your appointment, but the proctor may not be available until the appointment start time. The link is displayed prior to the appointment so you can ensure the proper functioning of your computer prior to taking the exam.
The "start exam" link will remain available to you for 15 minutes past your scheduled appointment. This leeway is provided in case you require some extra time to sort out technical problems that you may encounter.
In sum, you have a 30-minute window for starting your exam but you should plan to start at the time of your scheduled appointment.