What does the message "No valid booking was found based on the information provided" mean?

If you have SSO'ed from the SAP Training and Certification Shop into the Certification Hub and you see a warning message that states: "No valid booking was found based on the information provided. Please return to the webshop to review your subscription details." this means that the Ceritifcation Hub cannot find a subscription for your user account.  There are several reasons why this may occur.

  1. You have not purchased a Certification Hub subscription or your purchase is still being processed.  --> Purcahse the Certification in the Cloud (CitC) product from the Training and Certification Shop.
  2. The subscritpion (booking) information has not yet been transmitted from the Shop to the Certification Hub.  --> Contact your local SAP Education Office or e-learning@sap.com to inquire about the status of the booking.
  3. You have multiple SAP user accounts and the account that you used to SSO into Certification Hub is not the account to which your subscription is assigned.  --> Contact your local SAP Education Office or e-learning@sap.com to inquire which SAP Web User ID is associated with your subscription.