If you have SSO'ed from the SAP Training and Certification Shop into the Certification Hub and you see a warning message that states: "No valid booking was found based on the information provided. Please return to the webshop to review your subscription details." this means that the Ceritifcation Hub cannot find a subscription for your user account. There are several reasons why this may occur.
- You have not purchased a Certification Hub subscription or your purchase is still being processed. --> Purcahse the Certification in the Cloud (CitC) product from the Training and Certification Shop.
- The subscritpion (booking) information has not yet been transmitted from the Shop to the Certification Hub. --> Contact your local SAP Education Office or firstname.lastname@example.org to inquire about the status of the booking.
- You have multiple SAP user accounts and the account that you used to SSO into Certification Hub is not the account to which your subscription is assigned. --> Contact your local SAP Education Office or email@example.com to inquire which SAP Web User ID is associated with your subscription.